Contact the Best Buy Reading Bench

Who this contact page is for

The Bestbuy Reading Bench is an independent editorial team. The contact channels described on this page are for editorial inquiries only: corrections to published reading pages, questions about editorial methodology, media enquiries and general feedback about hub content. They are not customer-service channels for the retailer.

This distinction matters because a meaningful share of reader contacts arrive with questions the bench genuinely cannot answer. A reader who has a missing package needs to speak to the retailer, not a reading hub. A reader who has a billing dispute needs to call their card issuer or the retailer's customer-service line. The reading pages on this hub can orient those readers toward the right channel, but they cannot substitute for it.

What the bench can do is keep the reading pages accurate, respond to corrections promptly and explain the editorial process to readers who want to understand how the hub works. Those are the appropriate uses of the contact channels described here.

How to reach the editorial team

The editorial hub line is 1-888-237-8289. This is the Bestbuy Reading Bench's editorial contact number. Calls are answered by the editorial team during standard business hours, Monday through Friday. The line is not monitored on weekends or public holidays. Leave a voicemail outside business hours and expect a return call within two business days.

Written corrections and feedback are the most effective channel for detailed factual questions, because they give the editorial team time to research the claim before responding. The process for written corrections is described in the section below.

Media and partnership enquiries should be directed to the same editorial hub line. The bench does not publish a general-contact email address due to the volume of misdirected retailer inquiries that arrive at any published email; the phone line allows the team to route each call correctly at the point of contact.

What the editorial bench will and will not answer

The bench will answer questions about specific factual claims on published hub pages, questions about editorial methodology and review schedules, media requests for background on the hub's editorial process, and questions about the scope and structure of the reading library. These questions fall within the bench's remit and can receive a substantive response.

The bench will not answer questions about open retailer orders, account login issues, billing disputes, Geek Squad appointment scheduling, price-match requests, product availability or any other question that requires access to the retailer's internal systems. Sending those questions to the editorial hub is not the wrong impulse — many readers are simply unsure which channel to use — but the bench's answer will always be a redirect to the appropriate retailer channel or to the relevant reading page on this hub.

The bench also will not provide legal advice, financial advice or product recommendations. The reading pages describe how the retailer's programmes work; they do not advise any individual reader on whether to use those programmes.

The correction process

Corrections are the most valuable form of reader contact the bench receives. A well-documented correction improves a page for every future reader. The bench takes corrections seriously and has a defined intake and response process.

A useful correction submission includes three elements: the URL of the specific page, the exact passage you believe is inaccurate, and a source for the correct information. The source does not need to be formally cited — a link to the relevant retailer policy page, press release or official terms document is sufficient. Without a source, the bench may need to follow up before it can verify the correction, which extends the response time.

After a correction is submitted, the editorial team reviews the claim, checks the source, and either updates the page or responds with an explanation of why the original text is accurate. In either case, the submitter receives a response. Corrections that update a page are noted in the page's internal revision log, which is not publicly visible but is referenced in the quarterly review cycle. Readers who submitted a correction that was acted on are notified when the update goes live.

Urgent corrections — a significantly wrong policy window, an outdated phone number attributed to the retailer, a security-relevant inaccuracy — are addressed within two business days regardless of where the quarterly review stands.

Inquiry routing reference table

Response standards and what to expect

The bench targets a five-business-day response for all editorial inquiries that include sufficient information to act on. If a submission is missing the page URL, the specific passage or a source, the team will acknowledge receipt and request the missing element within two business days; the five-day clock restarts once the complete submission is received.

The bench does not guarantee that every correction submission will result in a page update. Some submissions identify genuine inaccuracies that are corrected immediately. Others identify passages the submitter believes are inaccurate but which the bench can verify as accurate; those submissions receive an explanation rather than an update. In a small number of cases, the correct answer is genuinely uncertain and the bench may update the passage to note the uncertainty rather than asserting a single answer.

Readers who contact the bench with retailer-service questions — the majority of misdirected contacts — receive a brief, polite response explaining that the bench is an independent editorial team and pointing toward the appropriate reading page or retailer channel. The bench does not treat those contacts as corrections and does not log them in the correction system.